Branch management in banks is a highly complex and challenging task. It is multi-tasking. The chapters in the book gradually navigate from the initial step of KYB (Know Your Branch) to various other issues like staff matters, business potential, bad debts recovery, work prioritization, decision making, handling customer complaints, liaising with higher offices etc. I have shared my own experiences in handling different situations in various branches as a branch head to make the presentation more realistic and engaging. In a nutshell, the book covers the entire gamut of branch banking and paves the way for an effective branch management.

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