Last updated August 2026 · aalacart is the direct seller of record for every order.
If your order arrives damaged or defective, we will make it right. Please email us photographs within 7 days of delivery, and we will send you a replacement at no cost or refund the full amount, whichever you prefer.
Because every parcel is imported and customs-cleared specifically for your order, we are unable to accept returns of items that arrived in good condition. If you are unsure about a size, material, or specification, please write to us before ordering and we will do our best to help you decide.
Within 7 days of delivery, email [email protected] from the address on your order. Please include your order number and clear photographs of the item and its outer packaging.
We ask you to keep the packaging until your claim is resolved, as the carrier requires it to assess the damage on their side.
We respond within 24 hours. Once your claim is approved, your replacement is dispatched or your refund is initiated, and any return shipping is paid by us.
Items that arrived in good condition, damage caused by use or wear, and claims made more than 7 days after delivery.
For hygiene and food-safety reasons we also cannot accept returns of opened beauty and personal-care products, swimwear and underwear, food and drink, or pierced jewellery, unless the item arrived damaged or defective. In that case our commitment applies in full.
Approved refunds are issued to your original payment method within 5 to 10 business days.
Shipping charges are refunded with an approved claim. Import duties already remitted to a government are the one exception, as they cannot be recovered.
If your product carries a manufacturer warranty, we handle claims on your behalf for the first 30 to 60 days (up to 90 for select brands), with return shipping paid by us on approved claims. After that period, claims are handled directly by the manufacturer.