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A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool: Recovering
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Two business experts explain how to use customer complaints as a valuable feedback resource to overcome customer dissatisfaction, increase communication, expand customer loyalty, find solutions to problems, and more. Original. $50,000 first printing. Tour. IP.

Specifications

Brand NameBerrett-Koehler Publishers
ManufacturerBerrett-Koehler Pub
Item TypeAnalysis & Strategy · Books
Shipping Weight431 g
Package Dimensions22.9 × 15.2 × 2 cm
CategoryBooks › Business & Economics › Analysis & Strategy
Category Rank#740,991 in Books
Marketplace Rating4.7 out of 5 (107 ratings on the source marketplace)
EAN9781881052814

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Berrett-Koehler Publishers

A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

4.7107 marketplace ratings
US$ 19.99-29%regular price US$ 27.99
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Delivery Sep 16 – Sep 23 to United States
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