A wide range of industry sectors need IT, and many organizations choose to outsource this (for example, banking, pharmaceuticals, travel and insurance companies). Outsourcing exists in many guises; IT payroll, helpdesk and IT maintenance requirements or the whole IT function. This book identifies some of the benefits and the pitfalls that an organization may encounter when outsourcing its IT. It will provide readers with: an overview of IT outsourcing, including advantages and disadvantages; details of what needs to be considered when choosing whether or not to outsource IT; typical scenarios that can arise when outsourcing IT and information on typical solutions that have been adopted by other organizations; an overview of the IT outsourcing process and useful information about the lifecycle from choosing a supplier, through to termination; and an understanding of legal and practical issues that might arise in an IT outsourcing contract. IT outsourcing can provide many benefits for your organization, including cost savings and improved services. It can thus enable your organization to operate more efficiently, and potentially make more profit. This book details the issues you need to take into consideration and the steps you need to follow in order to achieve these benefits.

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