The most powerful words you can say to someone are ‘you made my day!’ You haven’t just committed an act of kindness when you say those words. You have done something at the right time and in the right way that may turn someone’s day or even life around, inspire and motivate them, or get them unstuck. As a leader, you will find that it’s the most powerful tool for inspiring your colleagues and staffers. Otherwise too, you will realize that it’s heart-lifting and impactful for those around you. With many examples and short exercises, Make Someone’s Day teaches you how to make people feel like VIPs.

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