Standard Operating Procedures tell in writing about what should be done, when it should be done, where it should be done, and by whom it should be done. In this book, Key Performance Indicators (KPI) for various departments have also been described in detail. For providing quality care to all patients, it is very important to regularly measure the performance of clinical as well as non-clinical departments. It is also required by various accreditation agencies such as NABH. The subject of SOP is very exhaustive. The SOPs should be written for every step that involves patient care. NABH requires that hospitals should have standard procedures for as many functions as possible. The staff of the hospital should work as per the procedures laid down. It ensures patient safety and transparency in healthcare. Accreditation by national and international agencies is all about the quality of facilities, quality of patient care and transparency in providing that care. Develop SOPs and maintain KPIs.

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Common questions