Question 1

Is this product genuine?

Accepted Answer

Yes. We source directly from the brand or a verified maker in India, and if a product is ever found not to be genuine, we refund you in full.

Question 2

How long does delivery take?

Accepted Answer

Usually 10 to 15 business days with our standard shipping. Every parcel is fully tracked from our hub to your door, so you can watch every step of the journey.

Question 3

How is the price calculated?

Accepted Answer

The price shown is for the product itself. At checkout we show you the shipping rate for your address and add any duties, and that total is final. You will never be asked to pay extra duties or taxes, and your order will reach your doorstep without any further charges.

Question 4

What if it arrives damaged?

Accepted Answer

We will make it right. If your order arrives damaged, please email us photographs of the item and its box within 7 days of delivery, and we will refund the full amount or send a replacement at no cost, whichever you prefer. Because every parcel clears customs specifically for your order, we cannot accept returns of items that arrived in good condition, so if you are unsure about sizing or details, please write to us before ordering.

Brand Name	The Ordinary
Manufacturer	The Ordinary
Item Type	Serums · Beauty
Shipping Weight	82 g
Package Dimensions	3.4 × 6.3 × 11.9 cm
Category	Beauty › Categories › Skin Care › Face › Creams & Moisturisers › Serums
Category Rank	#23,977 in Beauty
Customer Reviews	4.5 out of 5 (193 ratings)

Specifications

Common questions

The Ordinary Caffeine 3% + Escin 1% Hydrating & Firming Serum for Face, 30ml

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