Can I return something that was shipped from India?

Usually only for damage or a defect, and you should expect to prove it with photographs rather than ship the item back. Return freight from the United States to India routinely costs more than the item itself, so most cross-border sellers, Aalacart included, resolve faults by refunding or replacing rather than by collecting the goods.

The economics are worth understanding because they explain every cross-border returns policy you will read. Sending a two kilogram parcel back to India costs a substantial fraction of what most orders are worth, and the duty already paid on the way in is not automatically recoverable. A seller who offers free change-of-mind returns from another continent is either building that cost into every price or does not intend to honour it. Reading the policy before you order is the protection here, not after.

What this means in practice is that the decision has to be made before you buy rather than after. Read the measurement chart rather than the size letter, check the voltage rating on anything electrical, and look at the specification block for weight and dimensions. Those three checks account for most of the disappointment in cross-border orders, and all three are answerable from the listing.

The Aalacart policy is damage or defect only. Email [email protected] within seven days of delivery with photographs, and you get a full refund, including the shipping and duty portions, or a free replacement, whichever you prefer. We do not ask you to post anything back. Separately, any order can be cancelled free within twenty-four hours of placing it, before it has been bought and packed in India. Change of mind after that is not covered, and we say so before you buy rather than afterwards.

Related questions

What if the item is simply not what I expected?

That is not covered, on our service or on most cross-border services. Cancel within twenty-four hours if you change your mind quickly, and use the listing's measurements and specifications before ordering rather than after.

Do I get the duty back on a refund?

On an Aalacart refund, yes. We refund what you actually paid, which includes the shipping and duty portions, because you were charged them as part of one total.

How long does a refund take?

Once approved it goes back to the original payment method, and your bank or card issuer sets the timing from there, usually a few business days.